Family Preservation Services

One place for families to get help – so they can stay together.

Lifeline is Proud

to be a part of Indiana's Family Preservation Services (FPS)

We were one of the first providers approved to be part of the FPS program.
The goal is to keep children in the home with caregivers whenever it’s safe to do so—thereby minimizing the trauma that comes with separation. To do this, FPS employs a single-provider system. In that way, families receive holistic care under one treatment team. This service model streamlines the process  for families and is easier for Family Case Managers (FCMs).

We're Here For You

As the largest FPS provider in the state, Lifeline is a valuable resource for FCMs. Explore more about our services and get additional information about the program below.



We’re committed to contacting families within 24 hours of referral



We handle ~ 3,500 referrals per week



We Operate locations in every region in the state of Indiana



We have case workers available in each county


Lifeline’s standard is to contact families and the referral source within 24 hours of an approved referral. We make this a priority because the sooner we meet families face-to-face, the sooner they can get help. We also realize FCMs have a heavy workload—and knowing their cases are moving to the next step gives them peace of mind.

Coverage & Availability

There are Lifeline representatives in each of the 18 Department of Child Services regions — with 15 regional offices — of Indiana. We have case workers serving in all 92 counties. So no matter where a family is, they have access to Lifeline services. This is especially helpful if a family is in multiple locations.. For example, if the mother is in one region and the father is in another, Lifeline can handle the case without interruption to services . Additionally, if the family moves from one part of Indiana to another, we can continue services without major disruption because the transfer will take place within our network. It also simplifies work for FCMs, so they don’t have to move the family to a new provider.


Our team has been trained in this program since its inception. We’ve had time to refine our process to make it as efficient and effective as possible.  We’ve dealt with many different types of situations. In fact, we routinely serve more than 3,500 referrals every week with issues ranging from substance abuse, employment, anger management and parenting skills. Our staff are trained in multiple evidence-based practices with positive outcomes. So if you have a question about the program or if you’re managing a unique case, we can provide reliable information.

To make things even easier for FCMs, we provide weekly updates of our availability in each region. Contact your local regional manager for up to date information.

How the FPS Process Works

To help you easily keep track of the FPS process, we made this graphic printable!

Services We Provide

Impactful solutions for families

Assessments & Customized Treatment Plans

Lifeline can provide up to four assessments and custom care and treatment plans to meet each family's needs.

A Wide Variety of Evidence-Based Practices

Lifeline has the resources and experience to help with: substance abuse, anger management, family functioning, coping skills, parenting skills, trauma, depression, motivation, and engagement.

Safety & Support

Lifeline is available for 24/7 crisis intervention and conducts standardized safety checks each week.

Concrete Assistance

Lifeline makes it a priority to connect families with community resources and to teach families about the availability and eligibility of these programs.


We view our work with the Department of Child Services as a partnership. We’re all on the same team helping families in need. This is why we’re constantly looking for ways to make our services better—including for you. To do that, we regularly conduct follow-up surveys with FCMs to improve the way we do things.

Most frequent questions and answers about FPS

The initial assessment will be a comprehensive evaluation of all pertinent members of the family as well as the general household situation (housing, etc.). It will be accompanied by a safety plan that will detail actionable items and priorities. Evidence-based interventions will be listed and explained. Weekly updates will include a report about the in-home visit(s). Monthly reports will give status updates and claims submissions. Additionally, our case workers are in constant contact with the FCMs to give additional information before court hearings or to let them know if there’s been difficulty making connections with the family.

The goal of Family Preservation Services is to have one provider for each family. Lifeline was awarded a contract under the program because we’re able to provide comprehensive services. Of course, at times families have needs that lie outside the purview of FPS, such as detoxification programs and human trafficking intervention. When we cannot provide these services, we’ll work with DCS and the FCM to get the family any necessary help.

Absolutely! Our goal is to keep everyone involved in the case on the same page, including the family, the referral source, external support.

Yes. We are willing to staff any case. Please call your regional office for details. Contact us here.

The statute refers to these cases as “family preservation” rather than reunification. Additionally, if a family is on TTV, then they’ve demonstrated enough progress to the courts to qualify for it. DCS would not want to disrupt that by throwing them into a new program. However, there are limited TTV cases where FPS could be beneficial and a referral could be made.

Get In

Would you like more information on services we can provide? Do you have a question about FPS? Feel free to email us.

If you are looking for a program for your family or teen not involved with the legal system, please visit the website of our sister organization, Crosswinds. Crosswinds provides family counseling and a teen residential counseling program to everyday families struggling with serious issues.