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Lifeline's Impact
“Loved the communication Lifeline provided.”
-DCS Family Case Manager (Net Promoter Scores (NPS))
80.7% of Family Preservation clients improved when working with Lifeline staff in 2022.
-From 2022 North Carolina Family Assessment Scale (NCFAS)
“Lifeline staff was communicative, structured, and compassionate.”
-DCS Family Case Manager (Net Promoter Scores (NPS))
In 2022, Lifeline staff spent a total of 282,790 hours working directly with clients.
-2022 Face-to-Face Hours
“Lifeline is working great with families.”
-DCS Family Case Manager (Net Promoter Scores (NPS))
So far in 2023, 85% of our clients said they improved after working with Lifeline.
-2023 YTD North Carolina Family Assessment Scale (NCFAS)